Refund policy

Return & Refund Policy – TideTrove

We want every customer to have a smooth and positive experience with their purchase.

If you are not satisfied with your order, please contact us within 7 days of delivery. We will review your request and provide a fair resolution, which may include a replacement or refund depending on the situation.

We offer refunds or replacements in the following cases:
• Items that arrive damaged or defective
• Incorrect items received
• Orders that are significantly delayed beyond the estimated delivery timeframe

To request support, please contact us at tidetrovefinds@tidetrovefinds.com with:
• Your order number
• Photos or videos of the item, if applicable
• A brief description of the issue

Our support team will respond within 24 hours.

Please note:
• We do not accept returns for used items
• We do not accept returns for items damaged due to misuse, improper care, or normal wear and tear
• Refunds are processed back to the original payment method
• Shipping fees are non-refundable unless the issue was caused by our mistake

We are committed to resolving any issues quickly, fairly, and with care.